For small businesses, navigating the digital world can be a challenge—especially when it comes to compliance and security. That’s where Cappers steps in. Founded by Liza Karpilovski and Wesley Perevalov, Cappers started as a custom software development company focused on helping startups access affordable, tailored applications. Today, they have evolved into a Software as a Service (SaaS) company with a clear mission: making compliance with the Health Insurance Portability and Accountability Act (HIPAA) seamless and accessible for small healthcare practices. 

At the heart of this transition is their HIPPA-Compliant Form Builder, designed to help small clinics, dental offices, and wellness practitioners integrate secure digital forms into their websites. In an industry where compliance is critical yet complex, Cappers is removing barriers, ensuring that businesses can focus on patient care, not paperwork.  

From Custom Software to Scalable Solutions 

Bridging the Compliance Gap for Small Businesses 

Scaling Up: Cappers’ Big Wins & Next Moves 

1. From Custom Software to Scalable Solutions

Cappers began as a custom software development company, helping small businesses build tailored applications without the hefty price tag of large corporations. Over time, the team recognized a greater need for scalable solutions and shifted toward a SaaS model. Their HIPPA form solution is now leading the charge in helping small business achieve HIPAA compliance without compromising brand identity or user experience. 

2. Bridging the Compliance Gap for Small Businesses 

Legislation requires all identifiable health information to be securely encrypted when stored and transmitted, making compliance essential for healthcare providers. While this has always been a requirement, the shift to digital patient intake during COVID-19 made it even more critical. Without proper encryption, small practices are vulnerable to reputational and legal risks if patient data is mishandled. 

The problem? Most popular website builders, such as WordPress and Wix, are not inherently HIPAA-compliant. Small businesses without dedicated IT teams often rely on external web designers or administrators to navigate complex encryption protocols — an added burden on teams already managing daily operations. 

That’s where Cappers steps in. Their HealthTech solution allows small healthcare providers to seamlessly integrate secure, HIPAA-compliant forms into their websites—no IT team or complex setup required. It works with popular platforms, helping clinics stay compliant without disrupting their website’s design or functionality. The solution streamlines operations and keeps the focus where it belongs: on patient care. 

3. Scaling Up: Cappers’ Big Wins & Next Moves 

Since developing a SaaS model, Cappers has quickly expanded its reach, transforming from a niche software provider into an industry leader in digital compliance for small practices. 

A key breakthrough came two years ago when Cappers launched its WordPress plugin, establishing their HIPPA-Compliant Form Builder as one of the leading solutions for the largest website builder in North America. This milestone was instrumental in building their client base and providing small businesses with a cost-effective way to integrate secure forms. 

The momentum continued in August 2024 when Cappers became the only HIPAA-compliant form builder available on Wix. With millions of businesses relying on Wix, this breakthrough opened the door for even more small healthcare practices to access simple, effective compliance solutions. 

Now, Cappers is preparing for its next major leap—expanding their HIPAA-Compliant Form Builder to Webflow, one of the fastest-growing website builders in the industry. Once completed, this integration will bring seamless compliance tools to thousands of additional businesses, further cementing Cappers’ position as the go-to solution for small business compliance. 

Cappers' journey is deeply intertwined with TechPlace. When Liza first moved to Canada, she began searching for connections within her industry. A Google search led her to Innovation Factory (formerly known as Haltech Regional Innovational Centre), a TechPlace co-location partner that supports startups with advisory services, mentorship, and programming. There, she met mentors who encouraged her to pursue entrepreneurship instead of taking a traditional corporate job. 

“The team at TechPlace gave me the confidence to pursue entrepreneurship,” she shares. “They were the first to say, ‘You don’t have to work for a big corporation—start something of your own.’ That support was invaluable.” 

Through the extensive network of TechPlace and Haltech, Cappers was referred to their first software project — an early boost that helped shape them into the company they are today. 

Looking ahead, Cappers is committed to further innovation in digital compliance. Their long-term vision? To become the go-to solution for small businesses navigating HIPAA regulations and eventually replace outdated fax-based systems in Canadian healthcare with a modern, paperless alternative. 

For other entrepreneurs looking to make their mark, Liza offers simple but powerful advice:  

“Be patient. Work hard. Success doesn’t happen overnight—but if you stay persistent, the results will come.” 

With a clear mission and a growing impact, Cappers is proving that digital transformation isn’t just for large enterprises—small businesses deserve seamless, secure, and accessible solutions too. 

Cappers: Helping Small Businesses Stay Secure in a Digital World 

As urban development accelerates, the demand for efficient, cost-effective infrastructure monitoring grows. Enter iris —a transformative player in the smart cities landscape, co-founded by Emil Sylvester Ramos and David Keaney, and supported by the resources and collaborative environment at TechPlace. iris has crafted an AI-powered solution that balances traditional, time-intensive data collection with high-cost sensor technology, empowering governments and organizations to make informed decisions that keep communities safe and infrastructure optimized.  

Bridging the Gap in Infrastructure Monitoring 

Building a Customer-Centric Solution from the Start  

TechPlace: A Catalyst for Innovation and Growth  

Driving Sustainability and Global Impact 

Scaling for a Smarter, Sustainable Future 

David and Emil recognized a critical need in infrastructure monitoring: traditional methods were slow and labour-intensive, and existing technology solutions came with high price tags. Determined to bridge this gap, they developed irisGO, an innovative Internet of Things (IoT) dashcam that captures and processes real-time data on road conditions. With built-in privacy safeguards like automatic blurring of faces and license plates, irisGO ensures data remains relevant and secure. 

This data flows seamlessly into irisCITY, a centralized platform where municipalities can visualize infrastructure needs at a glance. Through irisCITY, officials can easily pinpoint problem areas, monitor infrastructure health, and track fleet routes—all within a user-friendly interface. “We’re committed to helping cities save time, reduce costs, and enhance public safety,” shares Emil Sylvester Ramos, CEO of iris. This streamlined approach allows municipalities to make proactive, data-driven decisions, optimizing both public safety and operational efficiency. 
 

Building a Customer-Centric Solution from the Start 

Collaboration has been at the heart of iris’s journey. Before their product was fully developed, iris attracted its first clients—a testament to the value of their solution. By working closely with adopters, iris tailored its platform to fit real-world needs, ultimately creating a product that integrates seamlessly with downstream workflows of municipal teams. This customer-focused approach has been instrumental in their growth, enabling iris to refine their technology as they address evolving client demands.  

Today, iris’s impact extends far beyond Canada, with teams spanning from Canada to Spain, Panama and the Philippines. Their commitment to advancing global infrastructure aligns with the G20’s Infrastructure Working Group sustainability mandates, making iris the only Canadian company recognized in this domain—a milestone that underscores their role as a trailblazer in sustainable mobility and road safety worldwide. This international recognition highlights iris’s leadership and strengthens their commitment to reducing our environmental impact on a global scale. 

TechPlace: A Catalyst for Innovation and Growth

Since joining TechPlace, iris has leveraged a range of resources to fuel its growth, from value proposition workshops to high-impact networking opportunities. TechPlace’s living lab initiative allowed iris to successfully pilot its technology with the Town of Orangeville, where smart technology was introduced to enhance the maintenance and management of open spaces. This pilot demonstrated the practical benefits of iris’s solution in streamlining data collection for infrastructure monitoring and showcased the adaptability of IRIS’s technology—laying a strong foundation for expanding their client base across municipalities. 

Reflecting on the journey, David Keaney, CAO of iris, notes that “TechPlace has given us the support we need to refine our technology and expand our network with key stakeholders." The strategic location and collaborative environment at TechPlace offered iris a unique ecosystem for growth, where they could test, adapt and meet the diverse needs of evolving markets. 

Sustainability is an important factor in iris’s mission, and their efforts to reduce our impact on the environment have earned them recognition on an international scale. By reducing the need for frequent vehicle deployments, iris technology cuts patrol times from five hours to just two, leading to a significant reduction in greenhouse gas (GHG) emissions. Research from McMaster University’s Engineering Department has modeled iris’s potential for GHG reduction, highlighting the positive environmental effects of their technology. 

As the only Canadian company aligned with the G20’s infrastructure sustainability mandates, iris has set a benchmark in sustainable mobility and road safety worldwide. This international recognition underscores iris’s leadership in advancing innovative solutions for infrastructure monitoring, driving positive change across Canadian and international markets. 

iris’s ambitions extend beyond roadways and municipal infrastructure. The team is already exploring ways to support sectors such as airports, mining, and marine infrastructure, where predictive maintenance and real-time insights are equally essential. Looking ahead, iris envisions expanding its AI-driven solutions to emerging economies, bringing the benefits of data-driven decision-making to communities worldwide. In regions like the Philippines, where inadequate road maintenance and poor mobility leads to billions in economic losses each day, iris aims to reduce these economic setbacks, improve operational efficiency, and enhance road safety—helping emerging economies meet critical infrastructure needs. 

With their cutting-edge technology, a focus on sustainability, and a clear global vision, iris is transforming infrastructure management and helping cities and organizations worldwide make smarter, more sustainable choices for generations to come. 

iris: Sustainable Solutions for Smarter Cities 

Starting and growing a small business in Canada is both challenging and rewarding. Accessing the right grants can make a substantial difference in ensuring your business’s success. This guide explores some of the top small business grants available in Canada and offers valuable insights into navigating the application process. 

Various federal and provincial programs provide funding opportunities tailored to different sectors, regions, and targeted groups. From the Canada Small Business Financing Program to initiatives like Starter Company Plus, there are several options to explore. Navigating through these options can seem overwhelming, but understanding the specific criteria and application processes can simplify your journey. 

One essential step in securing a grant is thoroughly researching eligibility requirements and ensuring your business aligns with the grant's priorities. A detailed, compelling application increases your chances of receiving the financial support needed to grow your business. 

Provincial and Territorial Grant Programs 

Other Noteworthy Grants for Small Businesses 

How to Apply for Small Business Grants in Canada 

Unlock the Power of Community at TechPlace 

Grants are non-repayable funds provided by various government bodies and private organizations to support businesses at different stages. They can cover start-up costs, research, development, and expansion. These grants are offered through federal and provincial programs as well as private sector initiatives, each with specific criteria and processes.  

Federal Grants 
Federal grants, available on platforms like the Canada Business Network, offer a variety of options, from innovation funding to sector-specific support. 

Provincial Grants 
Each province has its own set of grants. For example, the Canada Small Business Financing Program in British Columbia offers financing for working capital and term loans. 

Private Sector Grants 
Private organizations also offer grants, ranging from industry-specific funds to broader business competitions. 

Identify Eligible Grants 
Tools like the Business Benefits Finder can help you find tailored grant options. 

Prepare Documentation 
Essential documents include a business plan, financial statements, and any other specific requirements outlined by the grantor. 

Submit Application 
Follow deadlines and submission guidelines closely to increase your chances of approval. 

Non-Repayable 
Grants provide essential funds without the burden of repayment. 

Business Expansion 
Helps in scaling operations, entering new markets, or improving products and services. 

The Canadian government offers various grants aimed at supporting small businesses through different stages of development and innovation. Key programs include the Industrial Research Assistance Program (IRAP) and the Strategic Innovation Fund (SIF), each tailored to specific business needs and sectors. 

Industrial Research Assistance Program (IRAP) 

Managed by the National Research Council of Canada (NRC), IRAP supports small and medium-sized enterprises (SMEs) in developing and bringing technologies to market. Businesses can receive advisory services and financial support for research and development, technology adaptation, and commercialization. 

Eligibility for IRAP includes being an incorporated SME in Canada with fewer than 500 employees. For more detailed information, visit Business Grants and Financing. 

The SIF, managed by Innovation, Science and Economic Development Canada (ISED), supports large-scale, transformative projects in sectors like technology, health, and manufacturing. The program aims to foster technology development, spur economic growth, and create jobs. 

Projects must have a strong potential for significant economic, technological, or environmental benefits. This fund is particularly geared towards initiatives that can drive forward Canada's competitive advantage in the global market. For more information, visit Grants and Funding from the Government of Canada. 

Canada offers a wide range of provincial and territorial grants tailored to support small businesses. Here’s a closer look at what’s available in Ontario, British Columbia, Quebec, and Alberta. 

Ontario provides several grants to help businesses grow. The Starter Company Plus program offers training, mentorship, and financial assistance to new or expanding businesses, equipping them with essential skills for growth.  

For more details on application processes and funding opportunities, visit the Ontario governments funding opportunities page. 

In British Columbia, small businesses can access grants through the BC Small Business Grants program, which supports innovation, job creation, and economic development. 

Notable grants include the BC Indigenous Business Investment Grant and the BC Tech Co-op Grants Program. Eligibility criteria vary depending on the grant but generally require businesses to be registered in BC with solid business plans and clear growth strategies. 

Applicants can explore more funding details and application guidelines at the BC government’s business page. 

Quebec's "Programme d’aide" offers several funding avenues, with the Programme d’aide à la création d'entreprise standing out for start-ups. This program provides financial support to new businesses with strong business plans and demonstrated potential for economic impact in Quebec. 

The province also offers sector-specific grants, particularly in technology and manufacturing, to support research and development efforts. 

Alberta’s small businesses can benefit from a variety of entrepreneurship incentives. Programs like Alberta Innovates support businesses focused on emerging technologies, with a strong emphasis on innovation. 

Additionally, the Canada-Alberta Job Grant provides funding for employee training, helping businesses cover costs related to skills development. To qualify, businesses must be registered in Alberta, and the training must directly relate to job requirements. 

Sector-specific grants provide crucial financial support tailored to distinct industries, enabling businesses to address unique challenges and opportunities. Here’s a closer look at the specialized funding available for different sectors. 

Environmental sector grants support businesses that contribute to sustainability and environmental conservation. Programs like the EcoAction Community Funding Program provide grants for projects focused on pollution reduction, energy efficiency, and biodiversity conservation. 

To qualify, applicants must demonstrate measurable environmental benefits. These grants are pivotal for businesses aiming to innovate in green technologies or enhance their sustainable practices. 

Grants in the technology sector foster R&D, innovation, and commercialization of new products and services. The Industrial Research Assistance Program (IRAP) supports SMEs by offering financial assistance for technical consultations, product development, and market research.  To qualify, businesses must be incorporated, profit-oriented, and focused on enhancing or developing technologically innovative products. 

Next Generation Manufacturing Canada (NGen) supports collaborative technology projects in manufacturing, covering up to 44.4% of project expenses, with project costs ranging from $1 million to $20 million. Eligible projects must involve a minimum of three private-sector partners, and applications are submitted through the NGen website.  

Additionally, Sustainable Development Technology Canada (SDTC) provides equity-free grants to Cleantech start-ups, helping them reach the proof-of-concept stage. Start-ups can apply through the SDTC website for detailed eligibility and application information. These initiatives are designed to bolster innovation and support businesses in vital sectors such as life sciences, agri-food, and electric vehicle technologies 

The Canadian Experiences Fund (CEF) supports projects that enhance tourism experiences in Canada, focusing on winter, Indigenous, and inclusive tourism experiences. Eligible applicants include businesses, not-for-profits, and local governments. These grants help develop unique tourism products that attract more visitors and boost economic growth. 

Canada offers several grants designed to support specific groups such as women, Indigenous people, and youth. These targeted programs provide essential funding to foster entrepreneurship and help underrepresented communities thrive. 

Women entrepreneurs in Canada can access a variety of grants aimed at promoting gender equality in business. The Women Entrepreneurship Strategy offers substantial funding to reduce barriers and increase the number of women-owned businesses in the country. 

The BDC Capital Women in Technology Fund provides venture capital for women-led tech start-ups. This fund also offers business advisory services and valuable networking opportunities to help women entrepreneurs scale their ventures. 

Grants for Indigenous entrepreneurs are tailored to support their unique business needs. The Indigenous Business Development Services offers funding for startups and business expansions, focusing on improving business conditions for Indigenous entrepreneurs. 

The Aboriginal Entrepreneurship Program provides both financial support and advisory services to promote growth and development in Indigenous communities. These programs aim to foster economic self-sufficiency among Indigenous populations by offering comprehensive business support.  

Young entrepreneurs in Canada can benefit from various grants aimed at supporting innovative business ideas. The Youth Entrepreneurship Guide helps young individuals turn their entrepreneurial dreams into reality by providing information on startup funds and advisory services designed to nurture new ventures.  

The  Scientific Research and Experimental Development (SR&ED) Tax Incentive Program helps businesses engaged in research and development by offering tax credits, reducing the financial burden of R&D efforts. Businesses must submit the appropriate forms with their tax returns to qualify. 

 Innovative Solutions Canada (ISC) supports technology research, development, and commercialization through two phases: Phase 1 offers up to $150,000 in grants, while Phase 2 provides up to $1 million. Eligible businesses can apply via the ISC website.   

To help businesses improve their workforce, the Canada-Ontario Job Grant  provides significant financial support for employee training. This program covers 50-100% of training costs, up to $15,000 per trainee, allowing businesses to access third-party training services that enhance skills. Businesses must meet specific eligibility criteria and can apply through the official program page.  

Another valuable program, the Student Work Placement Program (SWPP), encourages employers to hire post-secondary students for paid work placements. Employers can receive wage subsidies of up to $7,000 per student, making it an attractive option for integrating students into the workforce. Applications are submitted via the Magnet platform, which connects employers with students seeking work experience.  

For businesses seeking to collaborate with academic institutions, Applied Research and Development (ARD) Grants offer funding of up to $150,000 per year for R&D projects. These grants support partnerships between college researchers and businesses, fostering innovation by combining academic expertise with industry needs. The application process is typically initiated by colleges, which collaborate with partner organizations to carry out research projects that can lead to practical, real-world applications. 

This collaboration helps bridge the gap between research and industry, offering businesses access to cutting-edge knowledge and resources while promoting innovation and growth.  

Applying for small business grants in Canada involves multiple steps, from identifying suitable opportunities to ensuring all required documentation is in place. Careful planning can greatly increase your chances of securing funding. 

The process begins by identifying grants that match your business needs. Once you've found potential grants, the next steps usually involve completing an application form, submitting the required documents, and possibly attending an interview or follow-up meeting. 

Staying organized and meeting deadlines is essential to avoid missed opportunities and ensure smooth communication throughout the process.  

A strong business plan is crucial for grant applications. It should include an executive summary, a description of your business, market analysis, management structure, and detailed financial projections. 

Make sure to explain how the grant will help achieve specific business goals or milestones. Be clear and concise, as grant reviewers look for well-defined plans and objectives. 

Eligibility criteria can vary widely depending on the grant and may include factors such as business size, industry sector, and how the funds will be used. 

Commonly required documents include financial statements, business registration, proof of business address, and possibly personal financial information. Ensure that all documentation is up-to-date and accurately reflects your business's current status. 

To increase the likelihood of a successful application, follow these tips: 

Be Clear and Concise: Avoid jargon and ensure your application is easy to understand. 

Tailor Each Application: Customize each application to address the specific criteria and priorities of the grant. 

Focus on Outcomes: Highlight the expected outcomes and benefits of your project, including how it aligns with the grant's objectives. 

Seek Feedback: Before submitting, have someone review your application for clarity and completeness. 

Proofread: Ensure there are no errors in your application, as mistakes can reflect poorly on your business professionalism.  

Small Business Grants in Canada: A Detailed Guide 

Innovation is at the forefront of TechPlace, driven by visionary entrepreneurs like Joe Kutlesa who are reimagining the future. In an age where technology influences nearly every aspect of our lives, iMatr, founded by Kutlesa, emerges as a pioneering force in reshaping how citizens interact with their government. iMatr is committed to making every citizen’s voice not only heard but truly valued. With a mission to cut through the red tape, iMatr simplifies the complex and often daunting process of civic engagement, making it easier than ever for citizens to engage with their local government and share their opinions.  

Joe Kutlesa’s journey to creating iMatr was fueled by a desire to address the growing disconnect between citizens and their elected representatives. After retiring from a successful career in real estate development, Joe leveraged his background in computer science to create a platform that empowers people to engage directly with their elected officials. His keen understanding of market needs and user behavior was instrumental in shaping iMatr into a tool that makes political participation both meaningful and accessible. Designed with features like a 'report card' system, iMatr brings transparency to civic engagement by showing how active elected officials are on the platform. This system not only simplifies engagement for users but also holds politicians accountable, ensuring they remain actively engaged with their constituents. With the support of TechPlace, iMatr is on track to become a leading innovator in the civic tech space.  

iMatr is more than just a platform; it is a comprehensive solution designed to bridge the widening gap between citizens and their elected officials. The platform offers a secure and structured way for individuals to express their opinions on key political and social issues, ensuring that voices across the country are recognized and considered in the decision-making process. By leveraging advanced technologies, iMatr delivers a seamless and intuitive user experience, allowing users to engage effortlessly with topics that directly impact their communities. 

A standout feature of iMatr is personalized content delivery, which customizes discussions and issues based on the user’s geographical location. This localization feature ensures that the content is relevant and meaningful, fostering deeper engagement and connection to local issues. To ensure authenticity, iMatr employs a robust verification process by sending a physical PIN to users’ home addresses, guaranteeing that interactions are genuine and free from bots or fake accounts. This meticulous verification upholds the integrity of the data collected, providing accurate insights into public sentiment. 

Recognizing that traditional methods of political participation can often feel tedious or inaccessible, iMatr incorporates gamification to enhance user engagement. The platform transforms civic participation into an interactive and rewarding experience by integrating elements of game design. This gamified approach demystifies the political process, making it more accessible and appealing to users of all ages and encouraging a broader demographic to actively participate in democratic discourse. 

Beyond its impact on everyday citizens, iMatr’s sister company, iQed Canada, is also making significant strides in the education sector. iQed uses mobile technology to teach students about democracy in a way that goes beyond traditional textbooks and lectures. By engaging with real-world issues through an experiential learning process, students from grade five through university gain a deeper understanding of civic responsibility and the power of their voices. By educating and engaging potential voters from a young age, iQed aims to boost voter participation rates among youth, which saw a decrease of 7.2 points between 2019 and 2021. 

Joe illustrated this with the story of a Grade 5 student who used the platform to explore whether TikTok should be banned in Canada. 'She shared her opinion and then reached out to MP Larry Brock to get his perspective—that’s democracy in action,' he noted, adding, 'without this technology, a 10-year-old wouldn't have been able to engage with their MP so directly.' This hands-on approach empowers students to actively participate in simulations and real-time decision-making scenarios, ensuring they leave the classroom with practical insights into how their voices can influence the democratic process. By focusing on active learning, iQed is helping to shape the next generation of informed and engaged citizens, equipping them with the tools they need to make meaningful contributions to their communities. 

iMatr’s innovative approach has garnered attention from prestigious organizations and governments worldwide. Recently, iMatr was invited to present its DemTech technology at the US Consulate in Toronto. This technology enhances civic engagement by facilitating secure and structured digital interactions between politicians and citizens, while also providing real-time polling data. By organizing and displaying this data through various demographic lenses, the platform allows politicians and citizens alike to see the collective voice of a community. These features have not only impressed our neighbours to the south but have also earned recognition from the OECD in Paris and the Association of Municipalities of Ontario (AMO). 

As part of the TechPlace community, iMatr has benefited from a range of resources that have supported its growth and remote work capabilities. Through TechPlace’s LaunchPad membership, iMatr has been equipped with subsidized office space, providing a dedicated environment for their growing team to collaborate and innovate in person. As a Burlington Economic Development initiative, being a member of TechPlace has allowed iMatr to create valuable connections with politicians, helping them expand their user base and increase their impact. These connections are crucial as iMatr continues to develop and refine its platform, ensuring that it meets the needs of a diverse and growing user base. 

iMatr’s long-term vision includes expanding the platform globally, with plans to enter ten countries by 2026. The company is also working on an enterprise version of iMatr designed for large organizations and municipalities, which will enable internal polling and engagement on various issues. This expansion is a testament to iMatr’s commitment to making democracy more inclusive and responsive, no matter where it is practiced. 

iMatr is more than just a platform—it is a movement towards a more engaged and informed democracy. With the support of TechPlace and its ecosystem, iMatr has rapidly expanded its capabilities, fine-tuning its approach to make civic participation more intuitive and impactful. TechPlace’s collaborative environment has offered iMatr essential peer support, strengthening their confidence to push the boundaries of what is possible in civic tech. 

As iMatr continues to grow and gain global recognition, it is set to become a leading force in civic engagement, transforming the way citizens and governments interact. Through its innovative use of gamification, personalized content, and secure digital interactions, iMatr is ensuring that democracy thrives, one voice at a time. 

iMatr Canada: Revolutionizing Civic Engagement in the Digital Age 

TechPlace thrives on the energy of our diverse members, serving as a launchpad for innovation in the Halton tech ecosystem. Our dynamic space brings together community partners like Innovation Factory and Angel One Investor Network, creating a vibrant space where entrepreneurs, like Rishabh Gupta, Founder and CEO of Actuality, naturally collide and collaborate. 

Connecting with Burlington’s Innovation Network 

In the heart of Burlington, Actuality, an augmented reality (AR) Software as a Service (SaaS) platform, is transforming how businesses operate. With a mission to make AR more accessible and affordable, Actuality is addressing a wide range of business challenges—from boosting sales in the furniture industry to enhancing city planning. 

In early 2023, Actuality discovered TechPlace through an Angel One event which led to pivotal connections. TechPlace quickly became a crucial resource, offering opportunities and networks that Actuality had not accessed before. Rishabh discovered that the real game-changer was the vibrant, collaborative community he became a part of simply by being at TechPlace. The added credibility that came with being part of TechPlace, along with the valuable connections made, positioned Actuality within the region’s tech ecosystem, making it easier to navigate opportunities and accelerate growth.  

3. Connecting with Burlington’s Innovation Network 

One of the standout benefits of being a TechPlace member was access to the region’s network of ecosystem events and partners. This allowed the Actuality team to engage with key players ranging from Chamber of Commerce members to city planners. These introductions were more than just networking opportunities; they became strategic connections that propelled Actuality’s growth. These connections helped reduce barriers into hard-to-reach customer groups such as government and allowed Rishabh to generate interest in his technology, request feedback, and initiate early conversations on pilot projects. 

4. Exploring a Pilot Project with Purpose

Actuality has begun early discussions with a Southern Ontario municipality about the possibility of a pilot project aimed at transforming how communities visualize and plan future developments. By integrating AR into city planning processes, this project would aim to improve community engagement while reducing delays and costs associated with project approvals. These advancements have the potential to streamline not just individual projects but also broader municipal planning initiatives.  While the project is still in early stages, Actuality is optimistic about the impact it could have on the future of urban planning. “Imagine walking past a future development site and being able to see, in real-time, what the building will look like upon completion,” explains Rishabh Gupta. 

Burlington’s commitment to innovation and entrepreneurship is evident through TechPlace and its support for startups like Actuality. By prioritizing a thriving ecosystem, the city has fostered an environment where companies can connect, scale, and innovate. This vision aligns with Burlington’s Vision 2051, which aims to create a sustainable and innovative community for future generations. TechPlace has over 400 members and has supported 38 LaunchPad companies, directly supporting Burlington’s growing tech ecosystem. As a member of TechPlace that originated from India, Actuality benefited from reduced barriers to entry in North American markets and recommends other international start-ups do the same.  

As Actuality continues to grow, the company remains committed to its roots while also exploring broader opportunities across various sectors. With a focus on expanding the impact of AR technology, Actuality is poised to innovate in areas such as forestry, tourism, and beyond. Eager to explore all possibilities, Actuality is positioning itself as a leader in AR innovation, ready to expand its reach into new industries and regions. The company is not limited to one area or sector; it’s poised to innovate on a larger scale, bringing its technology to diverse markets. 

 Actuality’s journey is a testament to the power of community, innovation, and strategic support. Through TechPlace, Burlington Economic Development, and municipal partnerships, Actuality has not only found a community it can lean on for support, but a launchpad for greater success. As they continue to push the boundaries of what’s possible with AR, Burlington stands behinds them as a shining example of what’s possible when a city prioritizes innovation and entrepreneurship. 

Actuality: Pioneering AR Innovation in Burlington

What sets successful founders apart? It’s not just their ideas, but the unique traits and habits that drive their ventures to success. Their relentless determination, ability to inspire, and a perfect blend of vision and practicality are the engines that power their businesses forward. These individuals excel in problem-solving, turning challenges into opportunities and ensuring their companies not only survive but thrive. 

They manage risks skillfully and foster a culture of innovation that keeps their companies ahead of the curve. Strong networks are the backbone of sustainable growth, and successful founders meticulously plan and execute strategies that allow them to scale their business with confidence. 

However, their journey doesn’t stop at business skills. Personal development and productivity are key pillars of their success. They continually refine their leadership capabilities and financial acumen, ensuring their ventures stay on the path to growth. A sharp focus on customer needs and strategic marketing helps them create brands that resonate deeply with their target audiences. 

A clear vision and well-defined goals are the cornerstones of a founder’s success. These elements guide the business, motivate the team, and lay down a roadmap for long-term success. 

A powerful vision paints a picture of the organization’s future and acts as a guiding star through challenges and opportunities. Leaders like Jack Welch emphasize that good business leaders not only create a vision but passionately own and drive it to completion. 

To build such a vision, successful founders start by identifying their company’s core purpose—its reason for being and the impact it aims to make. Clear, concise language is essential to effectively communicate the vision to all stakeholders. They ensure the vision is ambitious yet realistic, inspiring everyone to commit to a shared goal. Consistent communication keeps the vision at the forefront of organizational efforts. 

B. Setting Attainable Yet Challenging Goals 

A grand vision without actionable goals is just a dream. Effective founders translate their vision into specific, measurable, achievable, relevant, and time-bound (SMART) goals. This framework ensures that goals are clear and attainable, providing a tangible roadmap for success. 

Founders strike a balance between ambition and realism, pushing their organizations towards growth and innovation while keeping the team motivated and focused. By breaking down long-term goals into manageable milestones and regularly reviewing progress, founders ensure their organization stays aligned with its vision.  

Strategic long-term planning involves creating strategies and roadmaps that align with the organization's vision and goals. It requires foresight, adaptability, and a keen understanding of market trends and industry dynamics. 

Involving key stakeholders in strategic planning sessions ensures diverse perspectives are considered. Successful founders prepare for multiple scenarios, adapting their strategies as industry landscapes change, and regularly revisiting these strategies to keep their businesses relevant and competitive. 

Leadership isn’t just about making decisions—it’s about making the right decisions and effectively communicating them. Successful founders exhibit strong decision-making skills, exceptional communication abilities, and the capacity to build and delegate to high-performing teams. These qualities enable them to navigate challenges and drive sustained growth. 

Decision making is critical for founders, as their choices can have long-term implications for their businesses. Effective leaders quickly assess situations, weigh their options, and consider potential outcomes before making decisions. By incorporating data analysis, intuition, and stakeholder input, they minimize risks and refine strategies as new information arises. Balancing decisiveness with adaptability, successful founders steer their companies through uncertainty and capitalize on new opportunities.

Clear and effective communication is a cornerstone of leadership. Founders articulate their vision, values, and goals to their teams, investors, and customers. Effective communication isn’t just about talking; it’s about listening, providing constructive feedback, and being transparent. Founders use persuasive communication to inspire and motivate while leveraging collaborative environments that foster open dialogue, building trust and enhancing teamwork as everyone works together toward shared goals. 

Scaling a business requires more than just a great idea—it requires a great team. Founders identify talent that complements their strengths and fills organizational gaps. By delegating effectively, they focus on strategic initiatives while empowering their teams to take ownership of their roles. A culture of accountability and collaboration enables teams to perform at their best. 

Successful founders master the art of risk management by effectively assessing potential risks, creating strategies to minimize their impact, and being adaptable to change, ensuring long-term sustainability and success. 

Effective risk management starts with identifying potential threats that could impact the business.  Founders evaluate the likelihood and potential impact of these risks, utilizing tools such as risk assessments in healthcare to create a structured framework for recognizing various risk factors. Techniques like SWOT analysis (Strengths, Weaknesses, Opportunities, Threats) and PEST analysis (Political, Economic, Social, and Technological factors) are also beneficial. This analytical approach helps them make informed decisions and prepare for potential setbacks. 

Once risks are identified, founders develop mitigation strategies such as diversifying investments, establishing contingency plans, and maintaining insurance coverage. Continuous monitoring and adjusting strategies as needed ensures resilience and adaptability in the face of uncertainty. According to Harvard Business School, overcoming biases and thinking analytically about risk exposure enhances a firm’s ability to undertake riskier yet potentially rewarding projects.  

Adaptability is crucial in risk management. Successful founders stay informed about industry trends and maintain open communication with stakeholders, enabling them to pivot quickly when new risks emerge or the business environment shifts.  Employing a stakeholder approach, can help founders involve key parties in the risk management process, ensuring that diverse perspectives and concerns are considered. The ability to quickly respond and adapt to changing circumstances helps minimize disruptions and seize new opportunities. This dynamic approach to risk management is essential for sustaining growth and achieving long-term success. 

Innovation isn’t just about new ideas—it’s about creating a culture where those ideas can flourish. Successful founders foster environments that encourage creative thinking and problem-solving. 

Founders committed to fostering innovation create environments where team members can experiment and take calculated risks. By promoting openness and establishing policies that encourage innovation—like dedicated brainstorming time or rewards for creative solutions—they cultivate a culture where innovation thrives.  

B. Encouraging Creative Problem Solving 

Founders encourage their teams to think outside the box, adopting methodologies like Design Thinking to solve problems from a user-centered perspective. They support an atmosphere where questioning assumptions is encouraged, and failure is seen as a learning opportunity. By setting an example and actively participating in these processes, founders inspire their teams to tackle challenges creatively.  

Productivity and effective time management are crucial traits that enable founders to manage multiple responsibilities efficiently. By prioritizing tasks, improving efficiency, and maintaining a healthy work-life balance, they achieve greater success. 

Successful founders use prioritization techniques like the Eisenhower Matrix to focus on what’s important. By categorizing tasks based on urgency and importance, they ensure their time is spent on activities that drive their business forward. 

Time blocking is another effective method, allowing founders to divide the day into specific time slots dedicated to specific activities. Digital tools like Trello or Asana can also assist in tracking tasks and deadlines effectively, ensuring nothing falls through the cracks. 

Founders need practices that enhance efficiency without compromising quality. One key practice is delegation, which empowers team members while freeing up the founder's time for strategic planning. They also use automation tools; for instance, Zapier can automate workflows, and Grammarly can assist with writing, saving significant time. Regularly conducting meetings with clear agendas helps keep discussions on track and ensures prompt decision-making.  Additionally, batching similar tasks together —such as responding to emails or holding meetings during specific time blocks— reduces the mental fatigue caused by frequent task-switching. This approach, known as task batching, increases productivity by maintaining a steady focus on related activities. 

To prevent burnout, successful founders implement strict working hours and dedicate time to personal interests and family. Regular exercise and mindfulness practices are effective ways to manage stress and maintain mental clarity. Founders also ensure they take regular breaks throughout the day to recharge and sustain productivity. 

 Utilizing techniques such as digital detoxes – setting aside periods where devices are turned off – can also foster a healthy disconnect from work, rejuvenating the mind and promoting creativity. 

Financial acumen is the backbone of any successful business. From securing capital to resource allocation and financial forecasting, founders must be well-versed in managing their company’s finances. 

Raising funds is key to scaling a startup. Founders craft compelling pitches and understand different funding sources, from venture capital to crowdfunding. Knowing how to negotiate terms that promote equity while securing necessary resources is vital for long-term success. 

A well-planned budget is essential for survival and growth. By clearly outlining expected revenues and expenses, founders make informed financial decisions and allocate resources effectively. Regular reviewing and adjusting the budget ensures that funds are directed to the most critical areas, preventing cash flow issues and maximizing efficiency. As startups grow and face new challenges, these adjustments become even more important. Cost-saving measures and prioritized spending can further enhance efficiency, while financial software tools assist in tracking expenses and uncovering potential savings. Careful resource allocation is key to avoiding cash flow problems, making meticulous planning indispensable.  

Financial forecasting is a strategic tool that guides decision-making and helps secure investment. Founders create realistic projections based on historical data and market trends, using both qualitative and quantitative techniques. Regularly updating these forecasts is crucial to reflect changing conditions and maintain accuracy. Accurate forecasting not only helps anticipate financial needs and opportunities, but also builds investor confidence by demonstrating a thorough understanding of the company's financial trajectory. 

Building strong networks and relationships is vital for founders. These connections open doors to growth, mentorship, and collaboration opportunities.  

Successful founders actively engage with peers, industry leaders, and potential collaborators, developing a robust professional network. Attending both virtual and in-person networking events, such as industry conferences, business meetups, and webinars, expands their reach and keeps them informed about industry trends. Platforms like LinkedIn are invaluable for maintaining professional relationships, and regular interactions—such as commenting on posts and sharing valuable content—help sustain these connections. Additionally, joining industry-specific groups or organizations provides a sense of community and shared purpose. Engaging with diverse perspectives through these networks not only keeps founders informed but also sparks innovative ideas and solutions. 

B. Mentorship and Strategic Partnerships 

Mentorship offers invaluable guidance and support for founders navigating the entrepreneurial landscape. Founders often seek mentors who have succeeded in similar industries or possess complementary skills. These experienced mentors provide insights, advice, and connections that can accelerate growth. 

Equally important is building strategic partnerships, as these collaborations can enhance a startup’s capabilities and expand its reach. Finding partners who share your vision and bring additional expertise or resources to the table is crucial for mutual growth. Together, well-chosen mentors and strategic partnerships not only help founders make informed decisions but also provide emotional support during challenging times. This dual benefit strengthens the entrepreneurial journey and increases the likelihood of sustained success. 

For founders, personal growth is as important as business growth, as it enables them to steer their startups toward success. Two critical aspects of this journey include continuous learning and effective stress management, both of which are key to sustaining long-term success. 

Successful founders are lifelong learners. They stay updated reading, attending workshops, and taking courses relevant to their industry. Their reading materials often include industry-specific journals and leadership books, enabling them to adapt to market changes and remain innovative. Networking is another key component, as founders often join professional groups and attend conferences, gaining valuable insights and connections. They actively seek feedback from mentors and peers to refine their approach and avoid common pitfalls. By fostering a culture of growth and encouraging continuous learning within their teams, founders inspire their employees to pursue self-improvement and contribute more effectively to the company’s success. 

The pressures of entrepreneurship can be intense, making stress management an essential skill for founders. Regular physical activity, such as exercise, helps maintain mental health and resilience. Practices like meditation and mindfulness can reduce anxiety and improve focus. 

Maintaining strong personal relationships and ensuring a healthy work-life balance are also critical. Founders who spend quality time with family and friends can alleviate stress and gain emotional support which aids in avoiding burnout. Additionally, professional support, such as therapy or coaching, can be invaluable in navigating particularly challenging periods.  

Successful founders maintain a sharp focus on their customers, understanding and addressing their needs to build lasting relationships that drive business success. These abilities help drive product development and create loyal customer bases. 

Identifying and prioritizing customer needs is fundamental to a successful business. Founders engage in customer discovery through interviews, surveys, and ethnographic studies to gain deep insights into what their customers want. By defining and prioritizing customer personas, they can better target and customize their products. Thoroughly understanding the customer journey allows founders to identify pain points and innovate to meet evolving needs. This approach ensures they remain relevant and can pivot effectively as market dynamics change, ultimately fostering customer loyalty.  

Long-term success often hinges on solid customer relationships, with effective founders adopting a customer-centric approach, such as Starbucks. By encouraging open lines of communication and actively using feedback to refine products or services, they foster meaningful interactions and consistent engagement. Community-building efforts, such as creating forums or social media groups, help cultivate a sense of belonging among customers. By actively listening and responding to customer concerns, founders build trust and loyalty, turning satisfied customers into advocates for their brand. 

Founders must be adept at identifying effective strategies for scaling their businesses while ensuring sustainable growth. This involves assembling a talented team and avoiding common challenges that can stifle progress. 

Traits and Habits of Successful Founders: The Entrepreneurial Mindset in 2024 

1. Introduction to Remote Work in Tech Startups 

Performance Monitoring and Accountability 

Work-Life Balance and Employee Well-being 

3. Strategies for Overcoming Remote Work Challenges 

Optimizing Remote Hiring and Onboarding 

4. TechPlace: Supporting Remote Work Solutions 

     1. Introduction to Remote Work in Tech Startups 

Remote work has become increasingly prevalent in the tech startup ecosystem, driven by advancements in technology and the need for flexible work arrangements. While offering numerous benefits, remote work also presents several challenges that can impact productivity, team dynamics, and overall business success. Addressing these challenges is crucial for tech startups to thrive in a remote environment. This article explores the key challenges of remote work for tech startups and provides strategies to overcome them. 

Asynchronous Communication Across Time Zones: Different time zones can delay responses and hinder real-time collaboration. For instance, a developer in San Francisco might have to wait hours for a response from a team member in Berlin, potentially slowing down project timelines and creating frustration. 

Lack of Face-to-Face Interactions: Missing non-verbal cues can lead to misunderstandings and reduced team cohesion. For example, a quick conversation over lunch about a project detail can't happen in a remote setup, potentially leading to misaligned expectations. 

Potential for Misinterpretation in Digital Communication: Text-based messages can be misinterpreted without the context of tone and body language. A simple "We need to talk" message can create unnecessary anxiety among team members. 

Difficulty in Building Cohesive Team Relationships: Remote settings make it challenging to foster strong interpersonal connections. Virtual coffee breaks or informal chat groups can help, but they often don't replace the camaraderie built in physical offices. 

Maintaining Company Culture in a Virtual Environment: Sustaining a vibrant company culture remotely requires intentional efforts. Without the physical office environment, it becomes harder to reinforce company values, traditions, and shared experiences that contribute to a strong organizational culture.  

Addressing Feelings of Isolation Among Team Members: Remote work can lead to loneliness, impacting morale and productivity. The absence of casual office interactions and the physical presence of colleagues can result in feelings of disconnection and isolation, potentially leading to decreased job satisfaction and engagement. 

C. Performance Monitoring and Accountability 

Challenges in Measuring Remote Productivity: Traditional metrics may not accurately reflect remote workers' contributions. The lack of visibility into daily activities and work processes can make it difficult for managers to assess individual and team performance effectively. 

Balancing Oversight Without Micromanagement: Finding the right level of supervision is crucial to maintaining trust and autonomy. Managers may struggle to strike a balance between ensuring work is being done and respecting employees’ independence, potentially leading to either insufficient oversight or overbearing micromanagement. 

Ensuring Accountability in a Distributed Team: Clear expectations and accountability mechanisms are essential for remote teams. Without physical presence, it can be challenging to ensure that all team members are pulling their weight and meeting deadlines, potentially leading to uneven workloads and resentment among team members. 

D. Technology and Infrastructure Issues 

Ensuring Equal Access to Necessary Tools and Reliable Internet: Disparities in technology and connectivity can affect performance. Some team members may have access to high-speed internet and state-of-the-art equipment, while others struggle with unreliable connections and outdated hardware, creating an uneven playing field. 

Addressing Cybersecurity Concerns: Protecting sensitive data in a remote setup requires robust security measures. With team members working from various locations and potentially using personal devices, the risk of data breaches and security vulnerabilities increases significantly. 

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